Enhancing Client Service: 5 Zoom Strategies for Professional Services Firms

For small and mid-sized professional services firms, delivering exceptional client experiences is paramount. While larger firms may have extensive resources, your personalized approach can set you apart. However, daily operational…

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Understanding Omnichannel Customer Service

In today’s digital age, customers interact with brands through various channels—be it phone calls, emails, social media, or live chats. Omnichannel customer service refers to a unified approach where all…

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Zoom Set to Enhance Customer Experience with New Salesforce Service Cloud Voice Integration

Unified Interface Coming Summer 2025 to Streamline Agent Workflows Zoom has unveiled plans to integrate its AI-powered contact center capabilities with Salesforce Service Cloud Voice. This strategic integration, scheduled for…

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Leadership Strategies for Remote Teams

1. Develop a Centralized Knowledge Base Encourage team members to share insights and lessons learned through regular knowledge-sharing sessions. Utilize collaborative tools like digital whiteboards and online meeting rooms to…

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AI Companion: From Assistant to Agent

Zoom’s AI Companion has evolved into an agentic AI, capable of reasoning, remembering, and executing tasks across the platform. Key features include:​Zoom+2Zoom+2Zoom+2 🎯 Custom AI Companion Add-On Launching in April…

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The Hidden Knowledge Crisis: Why Finding Information at Work is Harder Than Ever

In today’s fast-paced digital workplace, information is abundant but knowledge is increasingly difficult to find. Despite our sophisticated technology and collaborative tools, organizations are facing a hidden crisis that hampers…

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Google and NVIDIA Collaborate to Advance AI Solutions for Real-World Challenges

Google and NVIDIA have a longstanding partnership aimed at making artificial intelligence (AI) more accessible and beneficial for developers and users alike. At the recent NVIDIA GTC global AI conference,…

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Enhancing App Security and Developer Support on Google Play

At Google, we are committed to providing a secure and trustworthy environment for both developers and users on Android and Google Play. Our ongoing investments aim to make it easier…

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Building Safer Apps, Faster: What’s New for Developers on Google Play and Android

We’re committed to helping developers build safer and more secure apps—efficiently and effectively. On the Android Developers Blog, we’ve shared some of the latest updates aimed at strengthening app safety…

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The science behind giving back: how volunteering can make you happier at work

Volunteering isn’t just about giving back to the community; it’s also a powerful tool for enhancing workplace happiness and team cohesion. Engaging in volunteer activities can lead to increased motivation,…

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