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Zoom’s AI Companion has evolved into an agentic AI, capable of reasoning, remembering, and executing tasks across the platform. Key features include:Zoom+2Zoom+2Zoom+2
- Task Automation: Manages multi-step actions like scheduling meetings and generating video clips.
- Customizable Agents: With AI Studio, users can create specialized agents tailored to specific business needs, such as sales outreach or IT support.
- Third-Party Integration: Supports integration with external agents like ServiceNow, enhancing task execution capabilities.Zoom+4Zoom+4Zoom+4
🎯 Custom AI Companion Add-On
Launching in April at $12 per user/month, this add-on offers:Zoom
- Personalized Meeting Summaries: Tailored templates for various meeting types.
- Custom Avatars: AI-generated avatars for video content creation.
- Industry-Specific Vocabulary: Custom dictionaries to align with organizational terminology.
- Enhanced Data Integration: Incorporate proprietary data sources for more informed AI assistance.ZoomZoom+2Zoom+2Zoom+2Zoom+3Zoom+3Zoom+3
🤝 Enhancing Customer Experience
Zoom’s AI advancements extend to customer-facing services:Zoom
- Virtual Agent for Voice and Chat: Delivers empathetic, context-aware interactions.
- AI-Driven Routing: Directs customers to appropriate agents based on real-time intent analysis.
- Advanced Quality Management: Automated evaluation of customer interactions to improve service quality.Zoom
🏥 Industry-Specific Solutions
Zoom introduces tailored solutions for various sectors:
- Frontline Workers: Mobile tools for efficient on-shift communication and task management.
- Healthcare: Automated clinical note generation to streamline patient care.
- Education: AI-generated lecture summaries and interactive note-taking features to enhance learning.Zoom+4Zoom+4Zoom+4
🏢 Optimizing Hybrid Workspaces
New features to support flexible work environments include:Zoom
- AI-Powered Workspace Reservation: Recommends optimal in-office days and spaces based on team schedules.
- Smart Room Insights: Analytics to optimize meeting room utilization.
- Enhanced Delivery Management: Streamlined package tracking and notifications within office premises.Zoom+1Zoom+1
These innovations underscore Zoom’s commitment to integrating advanced AI capabilities, fostering a more connected and efficient work environment.Zoom+1Zoom+1
